Here is a list of questions to help you make an
educated and informed decision in selecting the most appropriate non-medical
service for a family member or friend.
How do you
check-out the backgrounds of your employees?
Are your employees bonded and/or insured?
Do you provide your employee with workers’ compensation coverage, in the
event they are
hurt on the job?
Do you withhold social security, federal, state and local taxes, or am I
responsible for
those?
How do you train your employees?
What are your rates and minimum hours of service?
Do your
rates change for evening, weekend or holiday services?
Do I need to sign a contract?
Do I get
to help choose the caregiver or meet them in advance?
Do you schedule the same caregiver for each visit?
Can I change caregivers?
What happens if the caregiver is sick?
Does your office have a supervisor “on call” at all times?
Can I adjust a schedule once it’s started?
What type of records do you maintain in the home to keep us informed?
How often do you bill for your services?
If I have a complaint or problem whom do I talk to?
Can you provide 24 hour/7 days a week care?
